FAQ
FREQUENTLY ASKED QUESTIONS
ORDER AND DELIVERY
As travelers, we know better than anyone how important it is to have your travel products and travel gifts in time for your next trip. That is why we deliver six days a week: from Monday to Saturday. If you order before 10:00 PM, you will receive your order the next working day!*
For more information about our delivery time, see this page .
In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it can sometimes happen that an order is delayed in the delivery process. Therefore, always keep a close eye on the track & trace. Did you not receive a Track & Trace code in your email? The email may have ended up as unwanted. Therefore, always check your spam box first. Didn’t you receive an email there either? Send us a message and we will check whether everything is going well with your package. Have you not received anything 2 days after the expected delivery time? Please contact us via the contact form .
Your order will be shipped to you free of charge from 30 euros. For orders under 30 euros you pay 4.99 euros in shipping costs. (Belgium 6.99 euros) More information can be found on this page .
Unfortunately, a discount code cannot be applied afterwards. You can of course use the code on your next order, if it is still valid.
Have you pre-ordered a product? The package will then be delivered on the expected delivery date. This is always indicated on the product page. If you have an order with multiple products, the entire order will only be shipped when the pre-order product is in stock.
How annoying that an item is missing. In this case we always follow a standard procedure. We will request camera images from the warehouse to see whether the item in question has been placed in the package. We will also look at the weight of the package and contents and compare it with that of the shipping party so that we can determine whether it was not put in and confirm that it is indeed an error by the warehouse. This is because multiple scan moments take place, making it almost impossible to make mistakes. Before we can take these steps, you must sign a declaration of non-receipt. This is documented in the systems of our shipping companies, which keep track of which addresses these problems occur in order to prevent this in the future. The investigation may take a number of working days.
TRACK & TRACE
In principle, all orders in the Netherlands are shipped with PostNL, unless we notice that there are many delays due to busy periods or strikes and another party performs better. We will then temporarily switch to DHL.
Shipments to Belgium are always sent with PostNL.
When your order is shipped, you will immediately receive an email with your track & trace code. You can track your order to the door here!
Your package has often been delivered to the neighbors. We advise you to check with your neighbors if no note has been left in the mail by the parcel deliverer. If this is not the case, please contact customer service via the contact form . We will then start an investigation. The investigation takes an average of 5 to 10 working days.
EXCHANGES AND RETURNS
Yes, you can return any order to us within 30 days without giving a reason. If an item was delivered broken, please contact us as soon as possible via the contact form . We are happy to help you. More information can be found on our exchanges and returns page .
If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receipt.
Step 1:
Check whether your item meets the return conditions via our exchanges and returns page
Step 2:
Register your return by clicking on the link under “How can I return an item” and follow the steps.
No printer? Send a message to info@travel-icious.com and we will help you further.
Step 3:
Print out the purchased label and stick it on the box. (it can be on the same box)
Step 4:
Make sure that your package has a track & trace code. Sending your return via letterbox post, where you will not receive a track & trace code, is at your own risk.
If we have received the return shipment and it meets the return conditions, you will receive the purchase amount back into your account within 10 working days.
Do you have any questions? Contact us via the contact form or via info@travel-icious.com.
CAN I CANCEL MY ORDER?
Once payment has been made, the purchase is official. If you still want to cancel, you can contact us via the contact form . If we have not yet sent the shipment and we read the email in time, we can still cancel the shipment. Unfortunately we cannot guarantee anything.
The ordered items cannot be exchanged for another item. Would you like a different item? Then return the item you want to exchange. To receive the new product as quickly as possible, we recommend that you order the desired item immediately.
As soon as the returned item has been processed, we will refund the purchase amount as soon as possible, but always within 14 days.
We will send your package for free and will cover all shipping costs above 50 euros.
As a customer, you are responsible for the costs of return shipping. You can create a cheap returns label via our portal. More information can be found here .
You are responsible for receiving your order. The delivery person will try to deliver your package 2 to 3 times. Are you not at home after the first attempt? Change the address, send it to a collection point or make sure an order note is added (such as delivery to number 12). If you have not done this and the package has been returned, we can send the package again, but the shipping costs, return costs and processing costs (€9.99) are at your own expense. If you no longer wish to receive the package, we can refund the purchase amount minus the shipping costs and processing costs incurred (€9.99 including VAT).
If you have chosen to send a package to a service point, you are responsible for collecting your package on time. If the package is not collected on time and is returned, the additional shipping costs will be charged. This also applies to incorrectly entering a zip code or address. If you no longer wish to receive the package, we can refund the purchase amount minus the shipping costs and processing costs incurred (€9.99 including VAT).
If you refuse the package at the door for whatever reason, we are unfortunately forced to charge the shipping costs and processing costs incurred (9.99 incl. VAT).
If you want to exercise the right of withdrawal and a gift and/or free product has been offered by us, you must return the entire order, including the gift. If you fall below the threshold amount and do not return the free item, the regular sales price will be deducted from the return amount. Are you unsure whether you should return the gift? Send us an email at info@travel-icious.com .